Welcome to OWTO Service Group, where clarity meets convenience in our service policies:

Payment for Services: OWTO Service Group requires a 100% deposit on all jobs under two thousand five hundred dollars in total. We also require a full payment from out of town clients. Jobs over two thousand dollars will be required to pay 50% down and 50% upon completion. You will be required to keep a credit card on file or a post dated check, unless you pay 100% upfront. Your card will be charged upon completion. We offer several convenient ways for you to pay... 

OWTO Service Group Gladly accepts payment in the following forms: 

-Bank Transfer(Most Popular)

-Cash 

-Personal Check (Please make checks payable to (OWTO SERVICE GROUP) $30 fee for all returned checks. We only accept checks drawn off local banks or credit unions. 

-Business Check or Certified Check

-ALL Major Credit Cards

-Venmo 

-PayPal 

Late Fees: OWTO Service Group does not offer billing or terms. Once a job is complete, payment is required immediately. If your credit card or check decline for any reason a fee of $50.00 will be assessed. Unpaid invoices will incur a fee of 5% of the total job cost. After 5 business days a lien may be filed with Broome County on your property. 

Rescheduling: You may reschedule your appointment for a different day within 2 weeks of your original date, subject to availability, with at least 48 hours' notice. Appointments not rescheduled within 48 hours will be subject to a surcharge of up to 50% of the total job cost to offset the cost of setting up a lost appointment. Deposits are non-refundable. Once we book you, we turn away potential clients for that time frame to ensure we can serve you our best work. All appointments will be booked after your deposit is paid or the job is prepaid in full. We do not offer refunds, once the job is booked and the deposit is paid. Please keep this in mind before making any deposits. 

Note: We will be as flexible as possible. In many instances no fee will be imposed to reschedule. 

 
Dissatisfaction: We want you to be 100% satisfied, that is why we offer a 24-hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will re-clean the area/areas. 

OWTO Service Group reserves the right to deem a job as complete when all contractual obligations have been completed to our high level of standards according to company policies. 

Illness: If you or anyone in your family gets a contagious illness, please be considerate of everyone and call to reschedule your appointment for after the illness is gone. We will work with you and will be flexible with rescheduling and in most cases we will waive rescheduling fees. 

Extra Services: If you require extra services or additional cleaning on your scheduled start date, please contact us 48 hours in advance so we may allow the extra time and/or employees needed at your home or business. We will also update your invoice after we give you a quote for the additional services and you accept our bid. Our employees call the office with any discrepancies or deviations from the signed job form. Please read your job scope carefully before accepting our bid to ensure all necessary projects were listed. 

Environment: To help us properly clean your home we will need access to water, electricity, and climate control of a minimum of 60 degrees and a maximum of 75 degrees to ensure the safety of our employees and to ensure proper drying and setting of different procedures. Temperatures that are outside these parameters will cause slowdowns which may lead to additional charges. Cleanouts will not be held to these standards. 

Weather: Please make sure your home is safely accessible at all times. Please make sure there is no snow, ice, or excessive leaf build-up that could cause slips or accidents. If your home is inaccessible when we arrive it will be considered as a last-minute reschedule and your deposit will be forfeited up to $500. A new deposit will need to be made to reschedule. 

Damage: Please make note of any damage before our arrival. If we find any damage we will take a picture of it and note it on your account. We are not responsible for pre-existing damage, hanging items and shelves that have not been properly secured to the wall, or damage due to our cleaning products used that may react to your choice of cleaning products. Please inform us of your cleaning chemical request before our service date. Please point out items that are irreplaceable or sentimental so we may avoid these items entirely. We are not responsible for improperly mounted TVs, shelves, or any other wall hangings. 

Holidays: We are closed the following holidays to spend time with our families. We do not offer services on the following days of the year. Thanksgiving Day, Christmas Day, and Easter Sunday. 

Arbitration: By choosing OWTO Service Group you agree to settle unresolved complaints and disputes through a reputable arbitration company within 15 miles of Binghamton, NY. All claims should be filed as soon as you feel we have not resolved the issues with your service efficiently. We try to resolve all complaints quickly and effectively. We are always willing to be helpful within reason to all our clients.  Please call 607-239-1623 with any questions or inquiries. 

Contact us at 607-239-1623 with any questions or concerns.

At Home Services: Estate Cleanouts, Cleaning & More by OWTO ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Information You Provide to Us

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.