Welcome to OWTO Service Group, where clarity meets convenience in our service policies:
Payment Methods: We gladly accept various payment forms, including Bank transfers with Zelle, Cash, Personal checks (local banks or credit unions only, with a $30 fee for returned checks), Business or Certified checks, ALL Major Credit Cards, Venmo, and PayPal.
Rescheduling: Reschedule your appointment within two weeks of the original date with a minimum of 48 hours' notice. Appointments not rescheduled within 48 hours may incur 50% of the total deposit as a surcharge. Deposits are non-refundable but may be used as credit for future services. Please keep this in mind before submitting any deposits.
Pests: We do not service spaces with active infestations. Discovering an infestation during work incurs a fee of up to $1500 to cover lost or damaged equipment.
Job Completion: OWTO reserves the right to deem a job complete when contractual obligations are met. Extra work requires preapproval as a separate job.
Illness: Reschedule if contagious illness strikes, with flexibility and waived fees in most cases.
Extra Services: Contact us 48 hours in advance for additional services. Any discrepancies or deviations are reported to the office.
Environment: Access to water, electricity, and climate control (60-75°F) is needed for proper cleaning. Temperatures outside these parameters may incur additional charges or a rescheduling fee of up to $500.
Weather: Ensure safe accessibility to your home; inaccessible homes upon arrival may forfeit the deposit.
Refunds: No refunds on services, but a 24-hour satisfaction guarantee. Contact us within 24 hours with any areas of concern.
Damage: Note pre-existing damage, and we are not responsible for improperly secured or previously installed items.
Contact us at 607-239-1623 with any questions or concerns.